Question 1

How quickly will I receive my leave documentation?

Accepted Answer

Most leave documents are delivered within 30 minutes during operating hours (6am to midnight) after completing your medical assessment. Our AHPRA-registered doctors review your case promptly and send the signed document directly to your email.

Question 2

Is this leave accepted by employers and institutions?

Accepted Answer

Yes. Our medical certificates are issued by AHPRA-registered healthcare professionals and are legally valid documents accepted by Australian employers, schools, universities, and institutions.

Question 3

What information do I need to provide?

Accepted Answer

You'll need to provide your personal details, honestly describe your symptoms, and specify the dates you require leave for. All information is handled securely and confidentially.

Question 4

Do I need to book an appointment or video call?

Accepted Answer

No appointments or video calls are required. You simply complete an online medical assessment, which is reviewed by a qualified doctor. If necessary, the doctor may contact you for further information.

Question 5

Who approves the leave?

Accepted Answer

All leave is approved by fully qualified, AHPRA-registered Australian doctors in accordance with medical guidelines.

Question 6

Can I get leave for work, school, or caring responsibilities?

Accepted Answer

Yes. We can approve leave for work, school, university, TAFE, or other institutions, as well as carer's leave for those supporting a family member or partner.

When do you need time off?