Privacy Policy

1. Our Commitment to Privacy

At Medigate, we are committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your information.

2. What Information We Collect

We may collect the following types of information:

Personal details: name, date of birth, address, contact information
Health information: symptoms, medical conditions, treatment history (where relevant)
Payment information: billing details, payment method (processed securely by third-party providers)
Technical data: IP address, browser type, device information

3. How We Use Your Information

We use your information to:

Provide medical certificate and carer certificate services
Facilitate consultation with healthcare professionals
Process payments and maintain billing records
Communicate with you about your services
Improve our platform and services
Comply with legal and regulatory requirements

4. Information Sharing and Disclosure

We may share your information with:

Healthcare professionals: to provide medical services
Payment processors: to handle secure transactions
Legal authorities: when required by law
Service providers: who assist in delivering our services (under strict confidentiality agreements)

We never sell your personal information to third parties.

5. Data Security and Storage

We implement industry-standard security measures to protect your information:

End-to-end encryption for data transmission
Secure cloud storage with access controls
Compliant with Australian Privacy Principles (APP)

Your information is stored securely on Australian servers and may be accessed by authorized personnel only.

6. Your Rights and Choices

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal requirements)
Withdraw consent for certain uses of your information
Lodge a complaint about our privacy practices

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our platform. You can manage your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes via email or through our platform.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

Email:contact@medigate.com.au

Address:PO Box 5006 SOUTH TAMWORTH NSW 2340

MEDIGATE PTY. LTD. Privacy Policy