Terms & Conditions
These terms govern your use of our medical certificate services. Please read them carefully before using our platform.
Terms and Conditions
Last updated: 12/6/2025
1. Acceptance of Terms
By accessing and using Medigate’s services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Service Description
Medigate provides online medical certificate and carer certificate services through licensed healthcare professionals. Our services include:
- Single-day and multiple-day medical certificates
- Carer certificates for family care responsibilities
- Online consultations with registered practitioners
- Digital certificate delivery and storage
3. User Responsibilities
You agree to:
- Provide accurate and truthful information
- Use services only for legitimate medical needs
- Maintain confidentiality of your account details
- Comply with all applicable laws and regulations
- Not misuse or abuse the platform
4. Medical Professional Standards
All medical certificates are issued by qualified healthcare professionals who:
- Are registered with AHPRA (Australian Health Practitioner Regulation Agency)
- Follow professional medical standards and ethics
- Have the authority to issue medical certificates
- Maintain professional indemnity insurance
5. Payment and Refunds
Payment terms:
- Payment is required before certificate issuance
- We accept major credit cards and digital payment methods
- All prices are in Australian dollars (AUD)
- Refunds may be provided at our discretion for valid reasons
6. Limitation of Liability
To the extent permitted by law, Medigate limits its liability for:
- Technical issues or platform downtime
- Third-party service provider failures
- Indirect or consequential damages
- Loss of data or business interruption
Our total liability is limited to the amount paid for the specific service.
7. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
8. Prohibited Uses
You may not use our services to:
- Obtain certificates for fraudulent purposes
- Misrepresent your medical condition
- Share or resell certificates to others
- Violate any applicable laws or regulations
- Interfere with the platform’s operation
9. Intellectual Property
All content, trademarks, and intellectual property on the Medigate platform are owned by Medigate Pty Ltd or licensed to us. You may not use, copy, or distribute our content without permission.
10. Termination
We reserve the right to terminate or suspend your access to our services if you:
- Violate these terms and conditions
- Provide false or misleading information
- Engage in fraudulent activities
- Abuse or misuse our platform
11. Changes to Terms
We may update these terms from time to time. We will notify you of any significant changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the new terms.
12. Governing Law
These terms are governed by the laws of Australia. Any disputes will be resolved in the appropriate Australian courts.
13. Contact Information
If you have questions about these terms, please contact us: